Frequently Asked Questions
You mention two tenets: do I have to do a credit card consultation before a travel consultation?
You do not! Many of our customers already have enough points for their trip, and in those cases, a credit card consultation is not necessary (although many of these customers also choose to add one after seeing what they can get with their points). However, many of our customers could use a boost to their point balances. In those cases, we will let you know if we recommend a credit card consultation, and we can set that up for you.
Do you help book boutique hotels?
We only recommend hotels that can be booked with points. Sometimes boutique hotels are part of broader loyalty programs, but that is not always the case. Even if your desired hotel can't be booked with points, we can still work with you for your flights or other hotels on your trip.
Am I limited to the airline and hotel options you can find for me?
Nope! Please let us know if you have any preferences for airlines or hotel programs you would like to use. What we will present to you will be our best recommendation for you and your points. If you want something else, we'd be happy to present that to you, but it might not represent the best deal.
What if I am not ready to book yet?
The best options for any given trip are constantly changing. What might be available during the consultation call might be different a month, week, or even a few days later. Due to this, we will not conduct our research until you are ready to book to ensure accurate results. We can schedule a follow-up check-in for a future date when you are ready to book.
What if I don't have enough points?
There are many cases where customers don't have enough points for the entirety of their trip. In circumstances like this, we will still present a proposal with the parts of your trip that you can use your points for. This might mean just using your points for your outbound flight but not your return flight or using points for only some passengers. If you have enough time before your trip, we can also set up a credit card consultation to help you earn more points. Then we can resume planning once you have accumulated the additional points.
How long does it take you to conduct your research?
This will vary depending upon the complexity of the trip, but you can usually expect us to send you the proposal within a few business days.
Can you guarantee that you will find something?
No, we cannot make any guarantees that we will find good uses for your points. To better ensure good results, we recommend being flexible with dates and meeting with us as early as possible before your trip. Since you only pay for what we find, you will not be charged if we don't find anything, other than the research fee.
Can you help me with other parts of my trip?
Our expertise is in earning and redeeming points, so we will focus on just the parts of your trip that you can use your points and miles for. For example, if you only have enough points for an outbound flight, we will leave it to you to find the best return flight within your preferences and budget. In a situation like this, we would only charge you for a one-way flight and not a roundtrip journey, and we are happy to provide any tips and advice for booking the other parts of your trip.
Could you go into more detail on your travel planning experience?
Sure! Here is each step of the process:
1. Fill out our consultation form by clicking the button in the bottom right corner of this screen. During this step, you will also pay the $50 research fee and schedule the consultation for a time that works for you.
2. Based on your form input, we will conduct an initial round of research and craft some additional questions about your trip.
3. During our consultation call, we will gather all the details about your trip and outline our redemption expectations based on your point balances and trip preferences.
4. We will then dive into our research! We can usually find great options for our customers, and once we do, we’ll send you an overview email (more on that below). Unfortunately, we can’t always find a great option. In that case, we’ll let you know and work with you to find alternative options, if possible.
5. When results are found, you’ll receive an overview email that lets you know the basics of what we found, including dates, costs (in points as well as taxes and fees), and hotel/airline class of service. This email will also contain a link to your invoice. At this point, if you’re not happy with what we’ve found or your plans have changed, please let us know, and we’d be happy to update our results! If you choose to work with us, the research fee will be credited back to you on your invoice. If you choose not to continue forward, you will not be charged anything other than the research fee.
6. After paying the invoice, you will be sent your detailed itinerary, including exact flight times, flight numbers, and hotel names. This email will also contain all the details regarding your redemption(s), along with step-by-step instructions on how to book everything, with links to video walkthroughs for each step.
7. If you’re happy with what we found, we recommend that you book as soon as possible before the deal goes away. If you’re not happy, please let us know so that we can work with you to find possible alternatives.
Why can't you book for me?
Since points are tied to your specific airline, hotel, or bank account, we cannot redeem your points without being logged into your accounts. To protect your privacy and security and to reduce our liability, we do not ask for any account numbers or passwords. We provide step-by-step instructions and instructional videos to help you make your bookings. If you need additional assistance, you can also reach out to us and we would be happy to help you along the way.
If I end up accepting your trip proposal, will the research fee be waived?
Yes, your invoice will include a credit equal to the research fee.
What happens if the availability is no longer available when I go to book?
Please reference our
company policies regarding changes in award availability and pricing.